teapigs Support

<span id="isPasted" style="color: rgb(28, 28, 28); font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&apos;ve received tea temples that are split or damaged, don&apos;t worry! Just check the back of the pack for the batch code and the best before date. If you can, snap a quick photo of the faulty item &#x2013; it&apos;ll really help us out.<span id="isPasted" style="color: rgb(28, 28, 28); font-family: Arial, Helvetica, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: break-spaces; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once you&apos;ve got all the details, just reach out to us with your order number, tea blend, pack size, batch code, best before date, and your full address&#xA0;via our <a href="https://www.teapigs.co.uk/pages/contact-us" rel="noopener noreferrer" target="_blank">contact us</a> page.We apologise for any inconvenience caused and appreciate your support. Please know we are here to help make your experience with our tea as enjoyable as possible.

If you've received tea temples that are split or damaged, don't worry! Just check the back of the pack for the batch code and the best before date. If you can, snap a quick photo of the faulty item – it'll really help us out. Once you've got all the

What should I do if my tea temples are damaged or faulty?

my order

why the name teapigs?

about teapigs

where does tea come from?

where does herbal tea come from?

what is rooibos or red tea?

why does tea vary so much in taste?

where do teapigs teas come from?

is tea a diurectic?

why do your teas cost so much?

what is the caffeine content of teas?

how is the caffeine removed from your decaf english breakfast?

what are flavourings?

are all of your teas suitable for vegetarians and vegans?

how many cups of tea with liquorice root in can i drink a day?

I have a corn allergy - does this mean I can't drink teapigs?

made in a factory that handles nuts

I have a gluten allergy - do any of your teas contain gluten?

can i have tea when pregnant or breastfeeding?

I can't find one of my favourite teas - has it been discontinued?

about tea

do your tea temples contain plastic?

why can't I compost your tea temples in my garden?

will the tea temple/natureflex fully breakdown?

what are our cartons made from? What is FSC packaging?

are your tea temples Genetically Modified / contain GM corn?

are there microplastics in your tea temples?

are teapigs tea organic?

are teapigs tea fairtrade?

what are the conditions of your growers?

ethics and sustainability

I made a mistake – can I edit or cancel my order?

why hasn't my discount code worked?

how long will I have to wait for my order?

which couriers do you use?

can i have a copy of my invoice?

I’ve ordered with you before, does that mean my order is discounted?

how do I change my subscription’s contents or frequency?

what can’t I add to my subscription?

how do I know when my next subscription’s due, and how can I change it?

how do I cancel my subscription?

how do I restart a cancelled subscription?

will I receive additional charges if I have a subscription and live outside of the UK?

What should I do if my tea temples are damaged or faulty?Updated 2 months ago