my order

Manage all aspects of your teapigs order with ease using our 'My Order' page. Access answers to common queries, update your order details, apply discount codes, or contact our customer service for further help and information.

I made a mistake – can I edit or cancel my order?

Accidents happen! If you need to edit or cancel your order contact our customer services on our contact page.

why hasn't my discount code worked?

There’s a few things to check. Firstly, our site can only accept one discount code at a time – so if you’re lucky enough to have more than one make sure you pick well to get the best deal! Secondly, make sure you double-check the t&cs of each code, a

how long will I have to wait for my order?

Once you have placed your order, we'll aim to process it within 2 working days. If you choose our next working day service before 10am, your teas will be delivered the next working day. If you choose our standard 48-hour tracked service, then the vas

which couriers do you use?

Our standard UK shipping is with Royal Mail, we offer a 48-hour tracked service, which is a 2-6 working day service. You can also make use of our APC next working day service if you place your order before 10am, please check your postcode carefully f

What should I do if my tea temples are damaged or faulty?

If you've received tea temples that are split or damaged, don't worry! Just check the back of the pack for the FC batch code and the best before date. If you can, snap a quick photo of the faulty item – it'll really help us out. Once you've got all t

can i have a copy of my invoice?

Yes, you can do this directly from your teapigs account. For online customers:. 1. Log into your account: https://www.teapigs.co.uk/account/login. 2. Click the Order History tab and select the order you'd like to view. 3. Once you've opened the order